Refund & Dispute Policy - Last Updated: April 2025

1. Refund Policy for Services (Coaching Programs)

• Cancellation Before Start:

- If you cancel 48 hours before your first session, you may request a full refund within 14 days of payment (under UK Consumer Contracts Regulations).

- No refunds after 14 days.

• Cancellation After Sessions Begin:

- No refunds for unused sessions.

- No refunds for sessions already delivered.

• Non-Attendance:

- Missed sessions without 48 hours’ notice are non-refundable.

2. Refund Policy for Digital Products (E-books, Courses, etc.)

• Digital Downloads:

- Due to the nature of digital products, refunds are not typically offered once downloaded unless the product is defective.

- If you experience technical issues, contact us within 7 days for assistance.

• Online Courses/Programs:

- Due to the nature of digital products, refunds are not typically offered.

3. Physical Products (Supplements, Books, etc.)

• Unopened/Unused Items:

- Eligible for a full refund within 30 days of delivery (customer covers return shipping).

• Defective/Damaged Items:

- Contact us within 7 days for a replacement or refund (we cover return costs).

4. Dispute Resolution Process

If you’re unhappy with our services/products:

Contact Us First – Email liehafsocial@gmail.com within 30 days with details of your issue. We aim to resolve disputes amicably.

Mediation - If unresolved, we may suggest mediation via a neutral third party (e.g., UK Mediation Service).

Legal Action - If mediation fails, disputes will be settled under English law in the courts of England and Wales.

5. Non-Refundable Situations

• Services already rendered (e.g., completed coaching sessions).
• Digital products downloaded or accessed beyond a trial period.
• Custom/personalised products.
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6. How to Request a Refund

Email liehafsocial@gmail.com with:

• Your order/payment details.
• Reason for the refund request.
• For physical products, proof of return shipping.

We process refunds within 30 days of approval.